Video chat apps tout 'inclusive' AI features
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(Reuters) — Video conferencing services have for years boasted that their technology is “intuitive” to use or “integrated” to function with other tools, but now vendors such as Google and Cisco can hardly go a blog post without trumpeting a different attribute: “inclusive.”
The latest buzzword, and the product development that accompanies it, shows how tech companies are newly focused on assuring Black users and other persons of color that online chat products will not leave them out in the cold. The changes stem in part from the rise of the Black Lives Matter movement — which has prompted vendors and customers alike to think beyond the needs of a white, English-speaking audience — and the pandemic, which created a large “remote” workforce heavily dependent on technology.
Alphabet’s Google this month plans to deploy an artificial intelligence (AI) feature that addresses the longstanding issue of darker skin tones being under-illuminated in video chats.
Cisco Systems in January launched a gesture-recognition feature to display a thumbs-up in Webex, taking pains to assure that skin tones would not affect performance. LogMeIn’s GoToMeeting, Microsoft’s Teams and Facebook’s Workplace are adding translation or pronunciation options in what they describe as an equity push.
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Source: venturebeat.com
